Shipping policy

Payment Policy
You agree to pay for all purchase orders you place through the Website.
If we are unable to successfully process your payment for your Order that is accepted by us, then we may notify you of dishonor and cancel your Order.ย 

Delivery of Products
Products will only be delivered to the person who is at the address you have nominated for delivery provided that person is over the age of 18.

Shipping Policy โ€“ Australia Sensitive Cargo Line

1. Shipping Method & Coverage
We offer a dedicated air freight line from China to Australia, specially designed for sensitive goods (including e-cigarettes, vapes, liquids, etc.).

2. Delivery Time
Estimated delivery: 5โ€“10 business days after dispatch (faster than standard sensitive routes).
Please note that customs clearance may occasionally cause slight delays, though our 99% clearance rate minimizes this risk.
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3. Customs Clearance Guarantee & Reshipment Policy
We are proud to offer a 99% customs clearance success rate for legitimate sensitive goods (e-cigarettes, vapes, etc.).

Free Shipping Insurance included:

If a parcel fails to clear Australian customs and is not delivered to you, we will reship a new parcel at no additional cost.
To claim reshipment:
Contact us within 7 days of the failed clearance notification. We will verify and arrange a free reship.

4. Large Orders & Mixed Flavor Wholesale
For orders exceeding 3.8kg or 30 pieces per parcel:ย Please split your order into multiple parcels (each within the limit), or
Chat with us on WhatsApp for bulk shipping arrangements.

5. Order Tracking
Once your order is dispatched, you will receive a tracking number via email. You can track your parcel on our website or through the courier's portal.

6. Shipping Restrictions
We only ship to Australia (excluding PO boxes or remote areas unless approved).
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7. Address Changes & Cancellations
Please double-check your shipping address before placing an order.
Address changes after dispatch may incur extra fees.
Orders can be cancelled within 2 hours of placement; after that, they enter processing and cannot be cancelled.